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Returns & Refunds policy

KJ and Willow Returns Policy

At KJ and Willow, we take pride in offering both pre-loved and made-to-order goods, ensuring quality and satisfaction with every purchase. Below are the details of our returns policy:

Pre-Loved Goods

Returns: Accepted as long as the item is returned in the same condition it was sent.
Quality Assurance: All pre-loved items are thoroughly tested and inspected before sale to ensure quality.
Refunds:
- Refunds will be issued for defective items upon approval.
- For returns due to other reasons, refunds may be offered; however, shipping costs will be at the buyer’s expense unless the issue is determined to be the fault of KJ and Willow.

Made-to-Order and Personalised Goods

Size Selection: Unfortunately, we cannot offer refunds for incorrect size choices. Please double-check your measurements before placing an order.
Quality Guarantee: We stand by the quality of our made-to-order items and offer a 100% satisfaction guarantee.
Free Returns: If an item is found to have a factory fault on our end, we offer free returns.

General Terms for Returns

Notification: Please notify us within 3 days of receiving your item if you encounter any issues.
Faulty Goods: For items with defects due to our error, we provide a 30-day money-back guarantee.

We are committed to ensuring your satisfaction and appreciate your understanding of our policies.

Let me know if you'd like any further adjustments!Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

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